Refund policy

Return & Refund Policy

Thank you for shopping with Catalina. We appreciate your support and want you to feel confident when placing your order.

All Sales Are Final

At this time, ALL SALES ARE FINAL. We do not accept returns, exchanges, or issue refunds once an order has been placed.

Please carefully review all product details, sizing, measurements, colors, and your shipping information before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at catalinathebrand@gmail.com within 2 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that the item was damaged upon arrival or that an incorrect item was sent, we will work with you to make it right.

Order Changes & Cancellations

Because we begin processing orders as quickly as possible, we cannot guarantee that an order can be changed or canceled after it has been placed.

Jewelry Care

Normal wear and tear, improper storage, exposure to water, perfumes, lotions, chemicals, or damage caused after delivery are not considered product defects and are not eligible for replacement or reimbursement.

By completing a purchase with Catalina, you acknowledge and agree to this Return & Refund Policy.