Shipping policy

Shipping Policy

Thank you for shopping with Catalina. We carefully prepare each order before it begins its journey to you.

Processing Times

Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing time is separate from shipping/transit time.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times shown at checkout are estimates and are not guaranteed. Shipping delays caused by carriers, weather, holidays, incorrect addresses, or circumstances outside of Catalina's control may occur.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

Catalina is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking information shows an issue with your shipment, please contact us at catalinathebrand@gmail.com, and we will do our best to assist you with the next steps.

Catalina is not responsible for packages that are stolen after confirmed delivery or packages delivered to the wrong address.